How can we help? 需要什麼協助？

Both of you create an account. One of you opens Settings and generates a pairing code; the other enters that code in Settings. Codes expire after 7 days, so generate a new one if it stops working. You can use most features on your own before pairing. 兩人各自註冊帳號，一人在「設定」產生配對碼，另一人在「設定」輸入這組碼即可。配對碼 7 天後失效，失效了再產生一組就好。還沒配對前，大部分功能也能自己先用。

On the sign-in screen, tap "Forgot password?" and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder, then contact us. 在登入畫面點「忘記密碼？」，我們會寄重設連結給你。幾分鐘內沒收到的話，請先檢查垃圾郵件，再來信客服。

Email us from the address on your account and tell us what you'd like to do. Deleting an account permanently removes its pairing, records and messages and cannot be undone, so we'll confirm with you before we do it. 請用帳號的 Email 來信告訴我們。刪除帳號會永久刪除配對、紀錄與訊息，且無法復原，所以我們會先跟你確認再處理。

Yes. Use the EN / 繁中 switch in the top-right corner of the app. Your choice is remembered on that device. Every screen, pop-up and message switches, and AI replies follow your language too. Content people wrote themselves (and a few built-in role-play scripts) stays in its original language. 可以。點 App 右上角的「繁中 / EN」切換，這台裝置會記住你的選擇。所有畫面、彈窗與提示訊息都會切換，AI 的回覆也會跟著你選的語言。使用者自己寫的內容（以及少數內建角色扮演劇本）會維持原本的語言。

Premium raises the daily AI limit (5 → 50 per day) and removes the caps on custom scripts and photo uploads. One purchase covers both partners. Plans are 30, 90 or 365 days and never auto-renew or charge you again. When a plan ends you go back to the free tier and all your data stays. See pricing for details. Premium 會提高每日 AI 次數（5 → 50 次／天），並取消自訂劇本與照片上傳的上限，情侶雙方同步享有。方案為 30／90／365 天，不會自動續訂或自動扣款；到期後回到免費版，資料完整保留。詳見付費方案。

In the app, open the profile menu → Upgrade to Premium. Payments are processed by ECPay or NewebPay (credit card, LINE Pay, ATM transfer or convenience-store payment). Twogether never stores your card number. 在 App 右上角個人選單點「升級 Premium」。金流由綠界 ECPay 或藍新 NewebPay 處理，支援信用卡、LINE Pay、ATM 與超商付款；Twogether 不會儲存你的卡號。

Premium normally activates right after payment. If it didn't, or you were charged more than once, email us within 7 days of payment with the payment date and method. If we confirm a system error, we'll refund that payment in full. Premium 通常付款後立即開通。若沒有開通或被重複扣款，請於付款後 7 日內來信並附上付款日期與方式，經查證屬系統錯誤將全額退還該筆款項。

Premium is a digital service that starts as soon as it's activated, so under Taiwan's Consumer Protection Act (Art. 19) the 7-day cooling-off period doesn't generally apply, and days already started aren't refunded. Billing errors (duplicate charges, activation failures) are fully refunded as above. The full terms are on the pricing page. Premium 為開通即開始提供的數位服務，依《消費者保護法》第 19 條原則上不適用 7 日鑑賞期，已開始使用的期間恕不退還。系統錯誤（重複扣款、未開通）依上方說明全額退款。完整條款見付費方案頁。

Once paired, your calendar, records and wall are shared between the two of you. In "Talk it through", your raw draft is seen only by the AI; your partner sees only the version you choose to send. Letters to yourself in Emotion deep dive stay private to you. Your email and real name are never shown on public stories. 配對後，日曆、紀錄與我們的牆是兩人共享的。「說開一件事」的原始草稿只有 AI 看得到，對方只會看到你選擇送出的版本。「情緒深潛」裡寫給自己的信只屬於你。公開故事不會顯示你的 Email 或真實姓名。

No. The AI counselor is an AI feature that offers neutral suggestions; it isn't therapy or a diagnosis. For professional help, open Talk → Counselors to book a vetted human counselor. If you or someone else is in danger, contact your local emergency services right away. 不是。AI 諮商師是提供中立建議的 AI 功能，不是心理治療或診斷。需要專業協助時，可在「對話」→「專業諮商師」預約通過審核的真人諮商師。若你或他人有立即危險，請立刻聯絡當地緊急救援單位。